How Can We Help You?

Since our products are prepared in specific collections, your orders will be delivered to cargo within 3–5 business days.

Once your order has been shipped, the estimated delivery time is 7–12 business days. Delivery times may vary depending on your region and carrier operations.

CASAVENZA orders are shipped from France. Once your order has been prepared, tracking information will be shared with you.

You can request a return within 14 days of receiving your product. The product must be unused, undamaged, and returned in its original packaging.

Do not expose the product to direct sunlight, high humidity, or heat sources for extended periods. Store it in its protective case, in a way that maintains its shape when not in use. You can find product-specific care information in the care section on the product page.

Material, size, care, and usage information for each product can be found on its respective product page. As there may be differences between products, we recommend reviewing the product details before making a purchase.